Customer Support Engineer

Join Reality Defender as a Customer Support Engineer, where you'll be the primary technical point of contact for our enterprise, financial services, and government customers. This role combines technical troubleshooting with customer success responsibilities, ensuring our customers remain successful and continue to renew. You'll support customers across European time zones and be responsible for resolving technical issues, onboarding new customers, monitoring account health, and building internal documentation. Benefits include healthcare plans, dental and vision coverage, disability and life insurance, a learning and development budget, and more.

• Serve as the primary point of contact for enterprise customers' day-to-day technical questions, troubleshooting, and API integration issues.
• Own support tickets end-to-end: triage, diagnose, escalate to engineering when needed, and follow through until resolved.
• Support onboarding and implementation for new customers, including API setup, configuration, and integration testing.
• Based in Europe, able to support customers across European business hours
• Strong written and verbal communication skills, able to translate technical detail for both engineers and business stakeholders
• 2-4 years of experience in customer support, technical support, or customer success at a B2B SaaS or API-based company
• Comfortable with technical troubleshooting (APIs, integrations, logs) as well as owning the relationship side of an account
• Experience supporting enterprise, financial services, or public sector customers is a plus