About The Role

Join hyperexponential (hx), an AI-powered platform revolutionizing the insurance industry. As a Customer Success Manager, you'll build trusted relationships with senior insurance stakeholders, drive adoption, manage renewals, and turn customer insights into better product and commercial decisions. This is a unique opportunity to shape the future of Customer Success in the US market.

Partner with US insurance customers to understand their goals across pricing, underwriting, and portfolio management, and help them get sustained value from hx.
Own customer health across your portfolio, tracking adoption, risks, actions, and next steps clearly.
Support renewal and expansion planning by identifying risks, customer needs, and commercial signals early, working closely with Sales and CS leadership.

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