About The Role

Join hyperexponential (hx), an AI-powered platform revolutionizing the insurance industry. As an Enterprise Customer Success Manager, you'll build strategic partnerships with senior insurance stakeholders, drive adoption, manage renewals, and influence product decisions. This role offers the opportunity to make a significant impact in a rapidly growing company.

Act as a strategic partner to a portfolio of complex US enterprise insurance customers, aligning underwriting and pricing objectives to hx’s AI-powered platform to drive sustained adoption and measurable business outcomes.
Own account health and commercial performance end-to-end, including renewals, expansion identification, and proactive risk management to deliver strong GRR and NRR across your portfolio.
Lead high-impact customer engagements such as QBRs, executive workshops, and value assessments that demonstrate ROI, reinforce hx’s strategic value, and deepen executive-level relationships.

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