Staff Design Researcher

Join our team as a Staff Design Researcher, where you will lead transformative qualitative research that shapes the future of mental healthcare. You will work closely with cross-functional partners, influence product strategy, and build research infrastructure. Your findings will directly impact executive and clinical leadership, and you will have the opportunity to mentor and consult with designers and cross-functional partners on research methods.

• Lead end-to-end mixed-methods research programs across generative, evaluative, and continuous discovery phases, including in-depth interviews, contextual inquiry, diary studies, concept testing, and large-scale quantitative studies.
• Design and execute quantitative research initiatives including NPS surveys, attitudinal studies, segmentation, and benchmarking, using platforms such as Qualtrics and DScout to surface member sentiment at scale.
• Translate research findings into clear, actionable insights and product-shaping recommendations; develop exec-ready deliverables including frameworks, journey maps, personas, and strategic briefs.
• Exceptional ability to synthesize complex findings into compelling narratives and present to cross-functional and senior stakeholders with clarity and confidence
• Rigorous approach to research ethics, participant privacy, and inclusive recruitment practices
• Strong mixed-methods fluency with expertise in both qualitative approaches (interviews, diary studies, contextual inquiry, usability testing) and quantitative methods (surveys, NPS, attitudinal measurement, statistical analysis)
• Hands-on experience with research and survey platforms including Qualtrics, DScout, UserTesting, User Interviews, or comparable tools
• Demonstrated experience designing and analyzing NPS programs and member satisfaction studies, including experience translating survey data into product strategy
• 5+years of experience in design research, UX research, or a related field, with demonstrated ability to independently lead complex, multi-method research programs
• Strong cross-functional collaboration skills with experience partnering across Product, Design, Engineering, and Clinical functions
• Healthcare or digital health background strongly preferred, with meaningful experience conducting research with clinical, behavioral health, or wellness-oriented user populations; understanding of the sensitivity, ethics, and nuance required when researching members in vulnerable states
• Experience with ResearchOps infrastructure, including participant panels, tagging systems, insight repositories, and research tooling evaluation
• Familiarity with behavioral design principles and experience applying them to research design in health, wellness, or behavior change contexts
• Experience with AI tools in research workflows, including AI-assisted synthesis and analysis platforms
• Experience conducting IRB-adjacent or ethically sensitive research involving vulnerable populations, including mental health, chronic illness, or underserved communities
• Background in human-computer interaction, cognitive psychology, public health, anthropology, or a related discipline
• Proficiency with data visualization and storytelling tools (Dovetail, Aurelius, Miro, or similar) to socialize insights broadly