Account Manager

Join Kaltura, a global leader in AI-enabled video technology, as a Customer Success Manager. In this role, you will partner with enterprise customers across the UK and Europe, ensuring their success with our platform. You will own a portfolio of enterprise customers, drive expansion and revenue growth, and work closely with senior business stakeholders and IT leaders. This position offers a hybrid work environment, extended private health insurance, and personal and professional development programs.

• Establish and maintain strong relationships with enterprise stakeholders, becoming a trusted strategic advisor.
• Own and execute renewals, driving high retention while uncovering upsell and cross-sell opportunities.
• Proactively monitor customer usage of video, AI, and collaboration workflows to identify adoption gaps and opportunities for value expansion.
• Proven experience managing enterprise accounts, with strong ownership of renewals, retention, and revenue growth
• Experience managing a book of business of $1M+ ARR and handling 15+ enterprise accounts concurrently
• Strong sales discipline: pipeline management, forecasting accuracy, commercial negotiation, and value‑based selling
• Ability to travel across Europe 10–15%
• Demonstrated success leading expansion cycles and negotiating commercial contracts
• 3+ years’ experience in Enterprise Customer Success, Account Management, or a hybrid CS/sales role in a SaaS business
• Comfortable with Salesforce, CS platforms, Excel, PowerPoint, and account planning tools
• Knowledge of enterprise procurement cycles and stakeholder landscapes
• Experience working with enterprises on digital transformation initiatives
• Passion for the role of AI in digital transformation, employee enablement, and organisational learning
• Experience with video platforms, collaboration tools, or AI‑driven SaaS products
• If you don't meet 100% of the requirements - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day