Software Engineer (Support Foundations)

Join our team as a Software Engineer, where you'll play a crucial role in building and owning the systems that handle voice calls, live chat, and agent routing. You'll work on modernizing our contact center platform, developing AI-powered self-service tools, and implementing call and chat summarization features. Additionally, you'll design systems for agent provisioning, IVR and authentication, and data and observability. This position offers a range of benefits, including medical, dental, and vision insurance, mental health support, savings plans, and opportunities for social connection and celebration.

• Concevoir, développer, tester, refactoriser et mettre à l'échelle les implémentations backend de nouvelles fonctionnalités de produits.
• Collaborer avec des équipes multifonctionnelles pour comprendre les difficultés des membres et proposer des solutions créatives.
• Proactivement identifier des opportunités d'amélioration de la fiabilité et de l'évolutivité de nos systèmes.
• Experience working with transactional databases and caching systems
• A desire to learn and dive into the deepest levels of how things work
• Start-up experience as an added plus
• 3+ years developing software in a production environment at scale
• Exposure to architectural patterns of large, high-scale web applications
• An appreciation of maintainable and well-tested code
• Experience with Ruby on Rails or comparable frameworks