Strategic Initiatives Lead (Operations and Member Experience)

Join Chime as a Strategic Initiatives Lead, where you'll shape the future of member support experiences. Collaborate with cross-functional teams, advocate for Chime members, and drive strategic initiatives. Ideal candidates have 8+ years of experience, exceptional communication skills, and a passion for data-driven decision-making. Enjoy comprehensive benefits, including medical, dental, and vision insurance, mental health support, financial planning assistance, and a supportive company culture.

• Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for members.
• Perform analyses and conduct research to assess new opportunities and inform decision-making.
• Effectively present insights and influence outcomes with Chime executives and key collaborators.
• A strong skill set across analytical, problem-solving and strategic thinking
• Exceptional communication and presentation skills
• A proven track record of leading complex projects involving multiple teams/collaborators from conception to execution
• 8+ years of professional experience, including delivering strategic and operational projects at top tier management consulting firms
• Low ego and a knack for working well with a wide range of people
• Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need
• Comfort operating in a fast-paced, agile environment
• A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results