Customer Success Manager

Join Black Kite as a Customer Success Manager, where you will be responsible for managing accounts, building strong relationships with key stakeholders, onboarding new customers, providing training, and identifying expansion opportunities. You will work closely with internal teams to resolve technical issues and improve the product, while also analyzing platform usage data to increase engagement. The ideal candidate will have 3-5 years of relevant experience, a strong understanding of the Cyber Security and Third-Party Risk industries, and excellent communication skills.

• Gérer les comptes clients en allouant le temps approprié aux objectifs prioritaires, aux exigences et aux opportunités d'expansion.
• Établir des relations solides avec les acheteurs économiques, les champions commerciaux et les champions techniques, et engager des appels et des réunions proactifs.
• Identifier et qualifier les opportunités d'expansion, travailler avec les équipes internes pour résoudre les problèmes techniques.
• You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive involvement, and value selling
• The right candidate will have the proper skills to develop a keen understanding of the customers' needs and challenges and help design solutions with lasting meaningful business impact
• A complete understanding of the Cyber Security and Third-Party Risk industries is a plus
• Experience in CRM/CS tools
• Experience in SaaS platforms, preferably technical platforms
• Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision
• Proficient with MS Office
• Good technical aptitude
• Demonstrated success in achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
• 3-5 years of relevant experience
• Excellent written and oral communication skills
• Strong communication and presentation skills
• Understanding of the Cyber Security space