Junior DevOps Engineer

Join Black Kite as a Junior DevOps Engineer, where you will be responsible for end-to-end IT service delivery. You will manage support issues, device lifecycle, SaaS portfolio, and office technical experience. This individual contributor role requires autonomy, ownership of operational responsibilities, and comfort in various support and administrative tasks. Success in this role will be measured by improved internal IT support, seamless function transitions, and effective automation of provisioning processes.

• Assurer la livraison des services informatiques de manière rapide et fiable, en gérant les problèmes de support et en automatisant les tâches manuelles.
• Gérer le cycle de vie des appareils, y compris l'achat, la préparation et la déprovisionnement des ordinateurs, ainsi que l'administration des licences SaaS.
• Être le point de contact principal pour le support informatique, en triant et en résolvant les problèmes, et en garantissant une expérience utilisateur de qualité.
• Hands-on administration of a modern SaaS stack: an identity/MDM platform (JumpCloud, Okta, Jamf, or Intune), Slack or comparable collaboration tools, and a Microsoft 365 tenant
• Comfort operating inside a governance framework — separation of duties, recorded request trails, and access reviews are things you've lived with (SOC 2 or ISO 27001 environments), not obstacles to route around
• Procurement and asset lifecycle experience — hardware purchasing, license management, renewals
• Vendor and contract management experience across a SaaS and hardware portfolio — negotiating renewals, managing service commitments, and holding suppliers accountable
• The judgment to run clean handoffs — this role receives seven functions in sequenced phases, and each cutover needs runbooks, a named escalation path, and no dropped tickets
• 5+ years in IT operations or IT service delivery, including hands-on front-line support you're proud of — this role personally delivers help, not just manages it
• An automation instinct — you reach for directory-driven provisioning, workflow tools, or scripts before another manual runbook, and can point to where you've eliminated manual work
• ITSM fundamentals — queue management, SLA design, and helpdesk metrics that mean something
• Experience as the sole or lead IT operator at a company, owning the function independently without a large team around you
• Administration of enterprise AI platforms (Claude, ChatGPT, or Copilot workspaces)
• SaaS spend management or FinOps exposure
• Workflow automation experience, ideally with n8n (our automation platform), or scripting (Python, PowerShell)