Enterprise Account Manager (Emerging Markets)

Join Greenhouse, a leading B2B SaaS company, as an Enterprise Account Manager for Emerging Markets. In this hybrid customer success and account management role, you will support our Enterprise LATAM customers, manage renewals, and upsell additional products. You will be an individual contributor reporting to the Manager of Upper Mid-Market Account Management. Your responsibilities will include managing a mixed book of accounts, building strategic account plans, maintaining an active pipeline of forecasted renewals and expansions, establishing relationships within customer organizations, and participating in improving internal operational processes. Fluency in English, Brazilian Portuguese, and Spanish is required, along with a proven track record in a customer-facing B2B SaaS position.

• Effectively manage a mixed book of accounts across emerging markets, ensuring successful adoption of solutions and managing renewals and upsell opportunities.
• Build strategic account plans that map out expansion and other upsell opportunities, maintaining an active pipeline of forecasted renewals and expansions.
• Establish relationships high and wide throughout customers' organizations, becoming the key advocate internally for market knowledge.
• A proven track record in a customer-facing B2B SaaS position
• Applicants must be currently authorized to work in the United States on a full-time basis
• Fluency in English, Brazilian Portuguese and Spanish
• A collaborative mindset with a strong ability to work cross-functionally on a shared objective
• Experience working in Enterprise account management or customer success roles, preferably with responsibility for renewals
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
• Experience demoing and selling professional services
• A background in Talent Acquisition and the network to go with it
• Experience with Salesforce, Gong, and Gainsight
• Experience with Greenhouse’s product suite