SMB Account Manager

Join Greenhouse as an SMB Account Manager, where you will own the entire customer relationship, drive renewals, adoption, and product optimization strategy, and identify upselling opportunities. You will collaborate with cross-functional partners, manage a high-velocity book of business, and establish yourself as a strategic partner to key stakeholders. This role requires excellent time and process management skills, strong pipeline management experience, and a proven track record in a goal-oriented, customer-facing role.

• Gérer l'ensemble de la relation client, y compris les renouvellements, l'adoption et la stratégie d'optimisation des produits.
• Développer des plans stratégiques pour identifier les opportunités d'expansion et de vente incitative.
• Maintenir un pipeline actif de renouvellements et d'expansions prévus pour atteindre ou dépasser les objectifs.
• A hardworking problem solver – you're not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix
• A collaborative teammate – you love working with others and utilizing strong partnerships to achieve the best outcome, whether internal or external
• A thoughtful mediator – you're successful, effective, and helpful through tough situations and hard-to-close negotiations
• A strategic hunter – you thrive in a competitive environment, and can clearly see the full picture of an account, driving revenue by recommending the best solution for both Greenhouse and our customers
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
• Excellent time and process management skills
• Strong pipeline management and familiarity with Salesforce
• Proven success navigating organizations and ability to quickly identify the decision makers and the decision-making process for SaaS investments
• Exceptional verbal, written, and presentation skills
• Experience in a goal-oriented, customer-facing role (such as SDR, CSM, or AM) with a history of carrying a quota or performance-based targets