Product Manager (Consumer)

Join Imprint as a Product Manager on our Member Experience team. You will be responsible for building consumer experiences that enhance brand-customer relationships and drive customer loyalty. Your role will involve identifying and solving problems across the consumer experience, shipping quality solutions quickly, and maintaining a strong focus on customer satisfaction. You will need at least 5 years of product management experience, a mobile-first consumer product background, and a strong understanding of consumer behavior data.

• Identifying and addressing gaps in the consumer experience, particularly in onboarding, account management, payments, rewards, and loyalty.
• Collaborating with cross-functional teams to design, prototype, and launch consumer-facing improvements, ensuring alignment with the product roadmap.
• Utilizing data and customer feedback to inform product decisions, measure success, and iterate on solutions to enhance customer satisfaction and retention.
• 5+ years of product management experience with a focus on consumer-facing products
• Hands-on prototyping with AI-assisted tools; ability to produce near-production code is a plus; knows how to pull in Engineering to go from idea to production-ready
• Communicates with clarity. Can explain complex tradeoffs to Engineering, Design, executives, and partners in a way that drives alignment
• Mobile-first consumer product experience
• Strong consumer product sense, shipped something recognized as well-crafted
• Knows how to understand the data behind consumer behavior and use it to inform decisions
• Experience working in high-growth or early-stage environments
• Experience in fintech, payments, credit products, loyalty, rewards, commerce, or regulated consumer environments
• Background building products that serve diverse customer segments or underrepresented populations
• Deep analytical experience with A/B testing, experimentation frameworks, and analytics tools such as Amplitude, Mixpanel, or similar platforms