Senior Product Manager (Customer Operations)

Join Imprint, a growing fintech company, as a Senior Product Manager for Customer Operations. In this role, you will own the product direction for Customer Operations Engineering, focusing on internal tools, automations, and AI-powered experiences. You will work at the intersection of customer experience, agent experience, and internal operations, and drive measurable customer outcomes. You will also build and share fintech domain expertise, own and drive a roadmap, and work across a wide cross-functional surface.

• Assumer la direction du produit pour l'ingénierie des opérations client, en construisant des outils internes, des automatisations et des expériences alimentées par l'IA.
• Comprendre profondément les clients, les agents de service à la clientèle et les flux de travail internes, et traduire les points de douleur opérationnels en paris produits impactants.
• Travailler avec des partenaires PM et d'ingénierie/design pour séquencer ce qui est construit, quand et pourquoi, et posséder et conduire une feuille de route.
• We don’t expect every candidate to check every box. If this role excites you and you bring strong fundamentals, we encourage you to apply
• You go deep on customer insight: talking to customers, reading support tickets, digging into behavioral data, and building a point of view grounded in what users actually do
• Communicate with clarity: you can explain complex tradeoffs to engineering, design, executives, and partners in a way that drives alignment
• Comfortable with the pace, ambiguity, and ownership of a growing startup, and willing to operate in the details while making pragmatic tradeoffs
• Experience in fintech, payments, credit products, loyalty, rewards, or regulated consumer environments is a plus
• You’ve shipped products you’re proud of and can point to measurable outcomes you drove
• Strong holistic consumer product sense: UX, experimentation, design. The details matter
• 5+ years of product management experience with a focus on consumer-facing products
• Comfortable with analytics tools and experimentation frameworks (Snowflake, Sigma, Statsig)