Enterprise Account Manager

Join Riskified, a leading e-commerce fraud prevention platform, as an Enterprise Account Manager. In this role, you will be the primary representative for our merchants, helping them maximize the value they receive from our service. You will manage a book of business consisting of 5-10 clients, including Fortune 500 companies and big-box retailers. Your responsibilities will include developing and executing strategic account plans, building executive-level relationships, identifying upsell and cross-sell opportunities, and driving customer success. You will collaborate with various teams within Riskified and navigate complex deal cycles.

• Gérer et prioriser les besoins des clients pour garantir leur satisfaction et leur rentabilité.
• Développer et exécuter des plans stratégiques pluriannuels alignés sur les objectifs des clients et les cibles de croissance internes.
• Identifier et conclure des opportunités de vente additionnelle, de vente croisée et de renouvellement qui apportent une valeur mutuelle.
• Comfortable working in a fast-paced, ambiguous environment with a solution-oriented approach
• Proven success managing large, strategic enterprise accounts with $5-10M+ annual revenue
• Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans
• Deep understanding of payments, fraud and ecommerce landscape preferred and the ability to quickly learn technical concepts
• Exceptional relationship-building skills and experience engaging with C-suite stakeholders
• Excellent communication, negotiation, and storytelling abilities with a data-driven mindset
• High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities
• Demonstrated ability to lead cross-functional teams without formal authority