Senior Technical Customer Success Manager

Join Sentry, a fast-growing SaaS company, as a Senior Technical Customer Success Manager. In this role, you will be responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth. You will collaborate closely with Account Executives, Sales Engineers, and Engineering teams to meet customers' technical and business goals. This position requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies.

• Devenir un expert produit Sentry et soutenir les clients en comprenant leurs besoins et en les aidant à atteindre leurs objectifs.
• Conduire le succès et la santé des clients grâce à une intégration efficace, à l'adoption, à la réalisation de la valeur et à la rétention.
• Collaborer avec les parties prenantes clés du client pour définir les objectifs commerciaux et techniques, et travailler avec l'équipe du client pour les atteindre.
• This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies
• If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you
• 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
• Impressive executive presence and communication abilities
• Passion for technology and being a part of a fast-growing SaaS company
• Like being “in the middle of it all”, working across the organization to move the product forward
• Have a fast-paced, results-driven mindset
• BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
• Love developer tools, open-source, and/or all things software development life cycle!
• You’re driven; no one needs to push you to excel; it’s just who you are
• Enjoy talking about technology and interfacing with engineers and engineering leaders
• Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
• Appreciate working on a variety of projects with customers from lots of different industries
• Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
• Experience in working with complex, multi-divisional, multi-geographical customers
• This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
• Extensive knowledge in application monitoring, Logs, Metrics, Traces
• Past experience as a developer/devops