Customer Service Representative (French-speaking)

Join PAIR Finance as a French-speaking Customer Service Representative. In this role, you will assist French-speaking consumers in navigating stressful financial situations with clarity and respect. You will handle incoming inquiries, provide accurate information about accounts, document customer interactions, collaborate with colleagues, and contribute to the continuous improvement of our service processes. You will also ensure compliance with company policies and regulations. Enjoy benefits such as flexible working hours, a company pension, and individual development opportunities.

• Gérer les demandes entrantes des clients, des consommateurs et des tiers en français sur plusieurs canaux de communication.
• Fournir des informations claires et précises sur les comptes et les processus en cours, et documenter toutes les interactions avec les clients dans notre système CRM.
• Collaborer avec des collègues et d'autres départements pour résoudre efficacement les problèmes des clients et contribuer à l'amélioration continue de nos processus de service.
• Comfort with digital tools and AI-assisted platforms, and the ability to adapt quickly to new systems
• A collaborative, team-oriented approach
• Fluent in French and English, written and spoken, at a professional level
• A clear, empathetic communication style and strong interpersonal skills
• Strong organisational skills and a sharp eye for detail
• Experience in a customer service or support role
• Hands-on experience with ticketing systems or CRM platforms such as Zendesk
• Proficiency in additional languages such as Italian, Spanish and/or German
• Background in collections, debt recovery, or financial services