Customer Experience Specialist

Join Clarius as a Customer Experience Specialist, where you'll be responsible for managing all direct membership renewals and supporting our partners. You'll own the renewal process from initiation to close, collaborate with sales and finance, and work cross-functionally to improve processes and workflows. Enjoy competitive benefits, a flexible work environment, and opportunities for professional development.

• Gestionar todas las renovaciones de membresía de Clarius, asegurando que los clientes obtengan un valor real de su membresía.
• Llevar a cabo la conversación de renovación de principio a fin, procesando transacciones que incluyen suscripciones, cancelaciones y modificaciones de cuentas.
• Colaborar con el equipo de ventas para comprender los objetivos de los clientes e identificar oportunidades de venta adicional.
• A courageous communicator, comfortable speaking with customers at all levels
• Salesforce experience is a plus
• A natural collaborator who works cross-functionally with finance, support, and sales in the customer's best interests
• Relevant certifications, licenses, or professional designations are an asset, or an equivalent combination of education, training, and work experience
• 3+ years in a commercial or closing SaaS role (customer success, renewals, or account management) managing a large book of business, including high value accounts
• Detail and process oriented
• A change agent: a quick learner who works effectively in a fast-paced, evolving organization
• Collaborate cross-functionally in the customer's best interests, with our finance, support, and sales teams
• Courageous communicator: Comfortable speaking with customers on all levels
• 3+ years of experience in a commercial/closing SaaS role (customer success, renewals, or account management) managing a large book of business including high value accounts
• Certification(s), license(s), or professional designation(s) relevant to this role are considered an asset, or an equivalent combination of education, training, and work experience
• Change agent: Quick learner and can work effectively in a fast-paced and evolving organization