Director of Product Management (Client Experience)

Progyny is seeking a Director of Product Management, Client Experience to lead the strategy and roadmap for products that support employer onboarding, member enrollment, client implementation, ongoing client management, and account growth. The role involves managing two product team members, partnering with a dedicated engineering squad, and collaborating closely with various stakeholders. The Director will define and communicate the product vision, strategy, and roadmap, improve enrollment processes, and develop tools for client success teams. The position requires 10+ years of product management experience, strong stakeholder management skills, and familiarity with healthcare or enterprise SaaS.

• Definir y comunicar la visión del producto, la estrategia y la hoja de ruta para la experiencia del cliente y la inscripción de miembros.
• Mejorar la precisión, confiabilidad, transparencia y escalabilidad de los procesos de inscripción, y construir herramientas que ayuden a identificar y resolver errores de inscripción.
• Gestionar, entrenar y desarrollar a dos informes directos, y colaborar con equipos multifuncionales para entregar resultados medibles.
• Demonstrated ability to set product strategy and translate it into an executable roadmap
• 10+ years of product management or related experience, including experience with complex platforms, enterprise workflows, data products, or internal tools
• Commercial judgment and an understanding of how product capabilities can support client retention and expansion
• Ability to simplify manual and fragmented processes through scalable product solutions
• Experience partnering with engineering teams on technically complex or data-intensive products
• Experience with enrollment, customer onboarding, file ingestion, identity matching, enterprise implementation, or similar operational processes
• Strong understanding of data validation, integrations, APIs, record matching, or identity-management workflows
• 3+ years of people-management experience
• Strong stakeholder-management, communication, and prioritization skills
• Comfort working with sensitive data in a regulated environment
• Experience in healthcare, benefits, insurance, HR technology, payroll, or enterprise SaaS
• Familiarity with enrollment, coverage administration, employer data integrations, health plan member IDs, or MPI capabilities
• Understanding of the distinction between Member Enrollment and benefit eligibility determination
• Experience building tools for Client Implementation, Operations, or Client Success teams