About The Role

Join Human Interest as a Senior IT Systems Specialist, where you will be responsible for architecting and maintaining robust systems to support our rapidly growing internal user base. You will manage and deploy internal IT services, provide Tier 2/3 support, document support tasks, and create processes. This role offers a range of benefits, including generous parental leave, a monthly work from home stipend, comprehensive training and professional development, and stock options for every employee.

Architect and maintain robust systems that support the internal user base, driving operational scaling through automation and intelligent solutions.
Manage and deploy internal IT services, including asset management and compliance reporting, while diagnosing and resolving technical incidents.
Provide Tier 2/3 support and procurement for internally used applications, documenting support tasks and creating processes to ensure consistency.
Excellent interpersonal and customer service skills
Interest in or direct experience working with laptop hardware and systems (Mac preferred)
Multimedia content creation experience is a plus
Experience developing against or administering MDM or RMM tools (e.g. Essentials, Workspace ONE, Kandji/Iru, Jamf, Intune)
Experience supporting identity management systems (i.e. Okta, Onelogin, Entra)
Ability to work independently, handle multiple priorities
Experience with compliance frameworks and policies is a plus
Experience leveraging AI and automation for IT system optimization
Strong experience with automation and scripting (e.g., Python, Go) for managing Mac OS environments, including deployment, troubleshooting, and security
3-5 years of professional software development experience
Please feel free to apply to this position even if you do not meet 100% of the requirements listed above

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