Senior Account Manager (Commercial)

Join Culture Amp as a Senior Account Manager (Commercial) in the EMEA region. In this role, you will manage a portfolio of commercial-segment customers, driving renewals, expansion, and measurable value. You will operate as a trusted advisor to HR and functional leaders, translating their business goals into outcomes with Culture Amp's platform. You will work closely with cross-functional partners and help raise the bar for the team around you.

• Gérer un portefeuille de clients du segment commercial, en assurant des renouvellements prévisibles et en identifiant des opportunités d'expansion.
• Diriger des revues commerciales trimestrielles, des sessions d'alignement exécutif et des conversations de planification du succès, en multi-threadant à travers les parties prenantes.
• Identifier et prioriser les opportunités de vente incitative et de vente croisée grâce à une prospection proactive, une segmentation des comptes et une recherche approfondie des clients.
• Proficiency in sales tools such as Salesforce, Gong, LinkedIn Sales Navigator, and Outreach
• Exceptional discovery and executive-ready communication skills; ability to run outcome-oriented QBRs and tailor narratives to CHRO, People leaders, and cross-functional stakeholders
• Data fluency and CRM discipline — you leverage product usage and health signals to prioritise your week and maintain accurate pipeline and forecast hygiene
• Proven ability to manage a commercial or mid-market book of business, balancing volume with consultative, multi-stakeholder deal management — including five-figure deal sizes and 2–6 month sales cycles
• 4–6+ years of quota-carrying experience in B2B SaaS account management or a commercial expansion role, with a consistent track record of meeting or exceeding renewal and growth targets
• Strong command of the SaaS customer lifecycle and core commercial metrics (ARR, NRR, GRR); confidence building value cases and navigating commercial negotiations
• Bilingual proficiency: Fluency in English and at least one of the following languages: German, Dutch, French, a Nordic language, or Arabic
• A collaborative, team-first mindset — comfortable working cross-functionally with Renewals, CS, People Science, Product, and Marketing to deliver a unified customer experience
• Familiarity with sales methodologies such as MEDDPICC and a solid understanding of deal stage progression, objection handling, and negotiation tactics
• HR tech experience or familiarity with engagement, performance, and development practices commonly owned by People teams
• Intellectually curious. You go beyond surface-level discovery, using layered questioning to uncover root causes and connect customer challenges to measurable business impact
• Experience working with EMEA customers and an understanding of regional business culture and buying dynamics
• A skilled multi-threader. You read stakeholder dynamics and power structures, adapt your approach across roles and levels, and build alignment across buying groups
• Assertive and commercially in control. You lead deals with confidence, challenge assumptions constructively, create urgency tied to outcomes, and drive clear next steps — without over-relying on pressure tactics
• Resilient. You maintain high activity and creativity in the face of adversity — a stalled deal or a cold book of business is a problem to solve, not a reason to move on