Senior Account Manager (Commercial, Bilingual)

Join Culture Amp as a Senior Account Manager in our EMEA Commercial Sales team. In this role, you will manage a portfolio of commercial-segment customers, driving renewals, expansion, and measurable value. You will operate as a trusted advisor to People, HR, and functional leaders, translating their business goals into outcomes with Culture Amp's platform. You will work closely with cross-functional partners and help raise the bar for the team around you.

• Gérer un portefeuille de clients du segment commercial, en assurant les renouvellements et en identifiant les opportunités d'expansion.
• Agir en tant que conseiller de confiance pour les leaders des ressources humaines, en traduisant leurs objectifs commerciaux en résultats mesurables.
• Utiliser des données pour prendre des décisions éclairées, surveiller l'adoption des produits et traduire les informations en plans de croissance.
• Bilingual proficiency: Fluency in English and at least one of the following languages: German, Dutch, French, a Nordic language, or Arabic
• Exceptional discovery and executive-ready communication skills; ability to run outcome-oriented QBRs and tailor narratives to CHRO, People leaders, and cross-functional stakeholders
• Data fluency and CRM discipline — you leverage product usage and health signals to prioritise your week and maintain accurate pipeline and forecast hygiene
• Proficiency in sales tools such as Salesforce, Gong, LinkedIn Sales Navigator, and Outreach
• A collaborative, team-first mindset — comfortable working cross-functionally with Renewals, CS, People Science, Product, and Marketing to deliver a unified customer experience
• Proven ability to manage a commercial or mid-market book of business, balancing volume with consultative, multi-stakeholder deal management — including five-figure deal sizes and 2–6 month sales cycles
• Familiarity with sales methodologies such as MEDDPICC and a solid understanding of deal stage progression, objection handling, and negotiation tactics
• 4–6+ years of quota-carrying experience in B2B SaaS account management or a commercial expansion role, with a consistent track record of meeting or exceeding renewal and growth targets
• Strong command of the SaaS customer lifecycle and core commercial metrics (ARR, NRR, GRR); confidence building value cases and navigating commercial negotiations
• HR tech experience or familiarity with engagement, performance, and development practices commonly owned by People teams
• Experience working with EMEA customers and an understanding of regional business culture and buying dynamics
• Intellectually curious. You go beyond surface-level discovery, using layered questioning to uncover root causes and connect customer challenges to measurable business impact
• Resilient. You maintain high activity and creativity in the face of adversity — a stalled deal or a cold book of business is a problem to solve, not a reason to move on
• A skilled multi-threader. You read stakeholder dynamics and power structures, adapt your approach across roles and levels, and build alignment across buying groups
• Assertive and commercially in control. You lead deals with confidence, challenge assumptions constructively, create urgency tied to outcomes, and drive clear next steps — without over-relying on pressure tactics
• Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team