Senior Customer Success Manager

Join Culture Amp as a Senior Customer Success Manager, where you'll support our Enterprise customers through strategic partnership, proactive risk management, and value-led customer success. You'll manage a unique portfolio of 70-85 single product Enterprise customers, drive commercial outcomes, lead strategic customer conversations, and leverage automated plays. You'll also use AI to improve scale and focus, and contribute to the improvement of our broader CX and GTM practice. Enjoy benefits such as a MacBook, share options, medical insurance, flexible working schedule, and work from home opportunities.

• Independently own GRR and NRR across your Enterprise-at-scale book of business.
• Proactively manage customer health, adoption, and risk across your accounts using DLCX and scaled workflows where appropriate.
• Build strong product knowledge and connect Culture Amp’s platform to customer goals.
• The ability to collaborate effectively across functions and operate with high accountability in a pod-based model
• Previous experience in HR tech is a nice to have
• A proactive approach to risk management, strong customer and product curiosity, and sound judgment in high-stakes situations
• Experience managing Enterprise or scaled B2B SaaS portfolios, with a strong understanding of strategic customer success in a scaled model
• A track record of owning GRR and NRR while balancing customer outcomes with commercial accountability
• Comfort using AI as a practical tool to synthesize information, improve prioritization, and increase the quality and consistency of customer engagement
• Strong executive communication skills and the ability to lead data-informed, value-based conversations
• Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team