Implementation Project Manager (EMEA, Contract)

Join HqO, a leading company in the PropTech industry, as an Implementation Project Manager for the EMEA region. In this high-impact role, you will program manage complex enterprise development projects, onboard new customers and buildings, and drive successful launches and adoption of program deliverables. You will serve as the main point of contact between customers and internal technical teams, ensuring clear communication and alignment throughout the project lifecycle. This position offers a collaborative hybrid work model in our London or Paris office, with unlimited PTO, 401K, health PPO, and more.

• Program manage complex enterprise development projects end to end, ensuring outcomes are delivered on scope, on time, and on budget.
• Lead the implementation and onboarding of new customers and new buildings across EMEA, accelerating time to value and proactively clearing bottlenecks.
• Drive successful launches and the adoption of program deliverables, ensuring customers graduate from onboarding with a healthy status and a strong onboarding CSAT.
• Experience onboarding enterprise customers and driving product adoption, including delivering effective customer training
• Professional fluency in both French and English (strongly preferred), with the confidence to manage stakeholders and run meetings in either language
• Comfortable working in a hybrid model from our London or Paris office, with willingness to travel within the region as needed for customer go-lives
• 5+ years of experience in program/project management and/or customer onboarding and implementation, ideally in enterprise SaaS, PropTech, or commercial real estate technology
• Solid command of project and program management methodologies, plus risk and change management
• Proficiency with project management and CRM tooling (e.g., Salesforce, HubSpot, or similar)
• A proven track record delivering complex, multi-stakeholder technical projects on scope, on time, and on budget
• Strong stakeholder management skills, with the ability to translate between technical and business audiences and keep executives, customers, and delivery teams aligned
• Commercial real estate or built-environment experience is a plus
• Excellent written and verbal communication skills
• Highly organized and detail-oriented, with a bias for action and strong follow-through—you don’t let important details slip through the cracks