Senior Account Manager (NYC)

Join HqO, a leading platform in the commercial real estate industry, as a Senior Account Manager. In this role, you will be responsible for managing a portfolio of Tier 1 and Strategic accounts, ensuring renewals, identifying upsell opportunities, and driving value realization. You will serve as a trusted advisor to customers, collaborating with various teams to deliver an exceptional experience. This position is based in New York City and follows a hybrid work model.

• Gérer un portefeuille d'importants comptes stratégiques, en assurant le renouvellement des contrats et en identifiant des opportunités de vente additionnelle.
• Servir de conseiller commercial de confiance, en approfondissant l'engagement et en alignant la plateforme HqO sur les objectifs commerciaux à long terme des clients.
• Collaborer avec les équipes internes pour créer des plans de compte coordonnés et des stratégies d'engagement unifiées.
• Demonstrated success building lasting relationships with senior decision-makers
• A proactive, self-starting mindset with strong ownership, collaboration, and a drive for continuous improvement
• Excellent negotiation, commercial planning, and contract management skills
• A strong track record of exceeding retention, renewal, and upsell targets within enterprise or strategic accounts
• Familiarity with HubSpot or similar CRMs and a disciplined approach to forecasting and data management
• 5+ years of account management, customer success, or relationship management experience — ideally in SaaS, PropTech, or commercial real estate
• Clear and compelling communication abilities, including executive-level presentations