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Support Representative (Tier 2 Support)

HqO · Boston, United States

External listingfull-time2 months ago

About The Role

Join our team as a Tier 2 Support Representative. Enjoy unlimited PTO, a 401K plan, health PPO, flexible workplace policy, commuter benefits, free library and education courses, and vision and dental coverage.

  • Assisting customers with complex inquiries and technical issues, providing expert guidance and solutions.
  • Collaborating with cross-functional teams to resolve escalated customer concerns and improve product offerings.
  • Documenting and tracking customer interactions in the support ticketing system to ensure accurate record-keeping.

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