About The Role

Join our team as a Senior Technical Support Engineer, where you will provide advanced technical assistance to customers using our property management solutions. You will troubleshoot, diagnose, and resolve complex software-related issues while maintaining a high level of professionalism and customer service. You will also mentor junior team members and contribute to process improvements.

Provide advanced technical assistance to customers utilizing property management solutions, troubleshooting and resolving complex software-related issues.
Develop deep subject matter expertise in core technologies and multiple specialized technology areas, maintaining ownership of assigned incidents from initial report through resolution.
Act as a resource for junior support engineers, providing guidance and mentorship, and contributing to process improvements and knowledge base documentation.
Excellent written and verbal communication skills with the ability to document and articulate issues effectively
Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative
Experience with property management software or related industry experience is a plus
Proven ability to mentor and assist junior support engineers
Minimum of 2-4 years of experience in a technical support role, preferably supporting B2B enterprise-level customers
Strong attention to detail and commitment to providing an exceptional customer experience
Associate's degree or equivalent work experience
Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment
Familiarity with knowledge base systems and documentation best practices is preferred

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