Technical Support Engineer

Join our team as a Technical Support Engineer, where you will provide frontline technical assistance to customers using our property management solutions. You will troubleshoot, diagnose, and resolve software-related issues while maintaining a high level of professionalism and customer service. You will collaborate with internal teams to escalate and resolve complex technical challenges, ensuring timely and effective solutions. Additionally, you will educate customers on software functionalities, best practices, and product updates, and document and report software issues to appropriate internal teams.

• Provide frontline technical assistance to customers utilizing property management solutions, troubleshooting and resolving software-related issues.
• Collaborate with internal teams to escalate and resolve complex technical challenges, ensuring timely and effective solutions.
• Educate customers on software functionalities, best practices, and product updates, while maintaining ownership of assigned incidents.
• Excellent written and verbal communication skills with the ability to document issues effectively
• Strong attention to detail and commitment to providing an exceptional customer experience
• Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment
• Ability to adapt quickly to changing priorities and customer needs
• Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers
• Familiarity with knowledge base systems and documentation best practices is preferred
• Experience with property management software or related industry experience is a plus
• Associate's degree or equivalent work experience