Enterprise Customer Success Manager

Join our team as an Enterprise Customer Success Manager, where you will manage all post-sales activities for our Enterprise customers. You will build strong relationships, manage complex integration cycles, and develop a trusted advisor relationship with C-suite executives. You will also work closely with your Account Executive counterpart to develop a joint success plan, assess customer health, and serve as the voice of the customer. Additionally, you will maintain a deep understanding of our product, increase customer retention, and improve our approaches to customer engagement and account management.

• Gérer toutes les activités post-vente pour les clients d'entreprise en établissant des relations solides, en utilisant vos connaissances sur le produit et en planifiant l'exécution.
• Développer une relation de confiance avec les clients (C-suite) pour garantir que les objectifs sont alignés sur la stratégie commerciale et que les indicateurs de succès sont identifiés.
• Évaluer constamment la "santé" de vos clients pour améliorer la satisfaction, l'adoption, la rétention et réduire le taux de désabonnement.
• Fluent in English
• Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
• High energy, go-getter with fresh ideas who takes the initiative to get things done
• Bachelor’s degree preferred or similar working experience
• Attention to detail is a must
• Experience in the Travel or Expense management industries is a must
• Excellent project management and organizational skills in a high pressure environment, working with high value customers
• 5+ years of experience in Enterprise Customer Success Management