Enterprise Customer Success Manager

Join our team as an Enterprise Customer Success Manager, where you will be a trusted advisor to key named/strategic customers. You will be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. This role requires strong relationship-building skills, product knowledge, and the ability to manage complex integration cycles. You will work closely with various stakeholders across the company and have a deep understanding of our product.

• Comprendre les exigences des clients, mettre en œuvre et intégrer de nouveaux clients, et assurer leur satisfaction continue.
• Développer une relation de confiance avec les clients, en travaillant en étroite collaboration avec les équipes exécutives et les parties prenantes.
• Gérer toutes les activités post-vente pour les clients d'entreprise, en établissant des relations solides et en exécutant des plans de succès.
• Excellent project management and organizational skills in a high pressure environment, working with high value customers
• High energy, go-getter with fresh ideas who takes the initiative to get things done
• 5+ years of experience in Enterprise Customer Success Management
• Fluent in French and English
• Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
• Attention to detail is a must
• Bachelor’s degree preferred or similar working experience
• Experience working within the Travel industry