IT Support Engineer

Join Navan, a fast-paced travel technology company, as an IT Support Engineer in our New York City office. In this on-site role, you will provide technical support to end-users, troubleshoot hardware and software issues, manage user accounts, assist with network connectivity, and maintain documentation. You will also support local A/V operations, company events, and provide white glove support to C-level executives. This position offers a range of benefits, including parental leave, healthcare, flexible vacation, and a 401k retirement plan.

• Provide technical support to end-users in the NYC office and globally, including troubleshooting hardware and software issues.
• Install, configure, and maintain laptops and other IT equipment, as well as assist in the selection and procurement of IT equipment.
• Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment.
• Ability to lift and carry items weighing 10-50 pounds
• Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices
• Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
• 4+ years of experience in a customer-facing IT Support function
• Focus on the customer: As an IT Support Engineer, you are expected to be knowledgeable of customers' business and requests and use the information to drive higher levels of service and customer satisfaction. You establish and maintain strong effective relationships and partnerships with customers through trust and respect
• Proven ability as an IT Specialist in a fast-paced and corporate environment
• 4+ years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
• Communicate with Candor: Thoughtfully propose ideas to the team during working sessions and invite feedback on those ideas. You are able to make decisions using objective criteria such as data or well-reasoned pros/cons. You have a cooperative demeanor and mutual respect for others. You can maintain confidentiality when required
• Strong A/V & Video Conferencing setup and troubleshooting experience