Product Director (Service Operations)

Join our team as a Senior Product Director, Service Operations. In this high-impact role, you will own the end-to-end product vision for internal tools, consultant workflows, crisis management, and AI intelligence. You will collaborate with cross-functional teams globally, elevate the frontline experience, define success metrics, and build a world-class Product Operations function.

• Own the end-to-end product vision for internal tools, consultant workflows, crisis management, and the next-generation AI intelligence layer.
• Drive the end-to-end product strategy for internal tools, agent workflows, AI copilots, crisis management systems, and service quality infrastructure.
• Lead the product evolution of Ava into an intelligent, AI-driven copilot for frontline travel consultants—enabling faster resolutions, automated policy enforcement, and personalized support.
• Product Leadership & High Slope: 8–10+ years of product management experience, with a track record of driving massive impact in complex operational environments, support platforms, internal tools, enterprise SaaS, or marketplace platforms. (Prior team management preferred, but high-impact ICs with strong leadership trajectory will be evaluated)
• Operational Depth: A genuine love for untangling fragmented, complex operational problems and translating frontline pain points into elegant, scalable software
• High Ownership & Growth Mindset: A builder who thrives in fast-paced, evolving environments and is excited by ambiguity and expanding scope
• Global Mobility & Collaboration: Willingness to travel periodically to key engineering and operational hubs (Tel Aviv, Portugal, India, US) and work collaboratively out of our London office
• Technical Acumen: Ability to collaborate closely with engineering leaders on platform architecture, integrations, APIs, and workflow systems
• AI Product Instincts: Hands-on experience or deep technical intuition for building AI-powered tools, copilots, workflow automation, knowledge platforms, or agentic intelligence