Senior Backend Platform Developer (Contact Center Systems)

Join Navan as a Senior Backend Platform Developer, where you will design and build modern services for our contact center systems. This role focuses on software engineering, including API design, serverless services, data flows, and AI-enabled workflows. You will work with production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns. Additionally, you will help modernize the technical foundation of our contact center environment, improve reliability and observability, and enhance customer and agent experiences.

• Design and implement modern services for Navan’s contact center systems, including APIs, serverless services, and data flows.
• Secure APIs and integrations across internal systems, customer data, and third-party platforms, ensuring compliance with technical patterns and implementation standards.
• Lead the migration of legacy telephony and contact center workflows onto modern platforms, improving reliability, observability, and automation.
• The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality
• Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration
• Strong API design, system architecture, integration, debugging, and asynchronous systems experience
• Experience with logging, monitoring, search, data pipelines, or production observability
• Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting
• Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions
• Hands-on experience with AWS Lambda or similar cloud/serverless architecture
• 5+ years of backend software engineering experience, ideally with Node.js or TypeScript
• Experience in contact center, telephony, customer support, or workflow automation environments
• Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya
• Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows
• Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling