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Senior Backend Platform Developer (Contact Center Systems)

Navan · New York, United States

External listingfull-time27 days ago

About The Role

Join Navan as a Senior Backend Platform Developer, where you will design and build modern services for our contact center systems. This role requires strong development skills, experience with production systems, and the ability to integrate complex platforms. You will work with AWS Lambda, API Gateway, and event-driven serverless patterns, and contribute to the modernization of our contact center environment.

  • Design and implement modern services for Navan’s contact center systems, including APIs, serverless services, and data flows.
  • Build production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns, ensuring secure APIs and integrations.
  • Lead the migration of legacy telephony and contact center workflows onto modern platforms, with a focus on scalability and future-proofing.
  • Strong API design, system architecture, integration, debugging, and asynchronous systems experience
  • Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions
  • Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration
  • Hands-on experience with AWS Lambda or similar cloud/serverless architecture
  • Experience with logging, monitoring, search, data pipelines, or production observability
  • 5+ years of backend software engineering experience, ideally with Node.js or TypeScript
  • Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting
  • Experience in contact center, telephony, customer support, or workflow automation environments
  • Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya
  • Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows
  • Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling
  • This senior role will help Navan modernize the technical foundation behind our contact center environment
  • The work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate

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