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Senior Backend Platform Developer (Contact Center Systems)

Navan · San Francisco, United States

External listingfull-time27 days ago

About The Role

Join Navan as a Senior Backend Platform Developer, where you will design and build modern services for our contact center systems. This role requires strong development skills, experience with production systems, and the ability to integrate complex platforms. You will work with Node.js, AWS Lambda, and various observability tools, while also contributing to the modernization of our contact center environment. Benefits include flexible vacation, healthcare, and a 401k plan.

  • Design and implement modern services for Navan’s contact center systems, including APIs, serverless services, and data flows.
  • Build production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns, ensuring secure APIs and integrations.
  • Lead the modernization of the technical foundation behind the contact center environment, including legacy platform migration and AI-enabled automation.
  • Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration
  • 5+ years of backend software engineering experience, ideally with Node.js or TypeScript
  • Hands-on experience with AWS Lambda or similar cloud/serverless architecture
  • Experience with logging, monitoring, search, data pipelines, or production observability
  • Strong API design, system architecture, integration, debugging, and asynchronous systems experience
  • Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions
  • Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting
  • Experience in contact center, telephony, customer support, or workflow automation environments
  • Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows
  • Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya
  • Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling

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