Product Manager (User Trust)

Join Betterment, a leading financial technology company, as a Product Manager for User Trust. In this role, you will be responsible for designing and implementing risk and identity measures, assessing risk, and introducing verification interventions across the customer journey. You will work closely with various teams, including Engineering, Operations, Security, Compliance, Legal, and Customer Experience, to enhance the security and integrity of Betterment's financial products.

• Own the product roadmap across identity verification, authentication, device risk, behavioral signals, and account security for Betterment’s retail investing and cash products.
• Identify and prioritize opportunities to increase security and integrity while minimizing friction in signup, funding, withdrawals, login, and sensitive profile changes.
• Lead cross-functional delivery with design, engineering, analytics, and operations from problem definition through discovery, specs, launch, and iteration.
• Excellent written and verbal communication and storytelling skills; able to create clear specs and influence stakeholders at multiple levels
• Proven success leading cross-functional work with engineering, design, CX, Operations, Compliance, Legal, and Security to ship complex features
• Strong sense of ownership and a track record of driving work forward in ambiguous environments while maintaining a high bar for quality and customer trust
• Strong analytical and data-informed decision-making skills, comfortable using metrics, experiments, and qualitative inputs (CX tickets, risk case data, user research) to set direction
• Ability to balance fraud/risk reduction with customer experience and growth, and clearly communicate the tradeoffs you’re making
• Comfort with concepts like KYC/AML, identity verification, authentication, ACH and card risk, account takeover, and device intelligence (or a demonstrated ability to ramp quickly)
• Product management experience building products in fintech, financial services, or other regulated / risk-heavy domains (e.g., payments, security, marketplaces)