Key Account Customer Success Associate (Chinese Vertical)

Join our team as a Key Account Customer Success Associate, focusing on the Chinese market. In this role, you will build and maintain long-term relationships with key enterprise clients, ensuring they fully leverage our POS solutions to maximize business value. You will support clients through system demonstrations, onboarding, and implementation, while working cross-functionally with various teams to deliver a seamless customer experience. This position offers a range of benefits, including medical, dental, and vision insurance, a 401(k) plan, and flexible paid time off.

• 建立和维护与关键企业客户的长期关系，确保他们充分利用公司的POS解决方案以最大化业务价值。
• 支持客户通过POS系统和功能演示，评估解决方案的适合性，并指导餐厅地点完成入职和实施。
• 与销售、产品、技术和支持团队跨职能合作，提供无缝的客户体验，推动客户满意度。
• Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software
• Familiarity with POS systems and business processes within the retail industry preferred
• Bachelor’s degree or higher in the related areas preferred
• Bilingual proficiency in English and Mandarin required
• 2+ years of experience in customer success management preferred
• Strong verbal and written communication skills required
• Strong execution skills required
• Advanced Microsoft skills, especially in Excel and Powerpoint required
• Self-motivated and capable of leading initiatives independently while contributing to team success
• Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments