Customer Success Manager

Join NavVis as a Customer Success Manager, where you will play a crucial role in driving the adoption of our hardware and software solutions among SMB customers. You will oversee the onboarding process, support customers throughout the adoption cycle, and act as a trusted advisor for key accounts. Your responsibilities will include conducting regular customer activities, identifying opportunities for growth, resolving customer issues, and tracking key account health metrics. A background in geosystems, engineering, or computer science, along with 3+ years of experience in B2B customer success or account management, is required.

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders.
• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success.
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts.
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value
• A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology
• Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
• 3+ years of experience in B2B customer success, account management, or consulting
• Willingness to travel to build deeper relationships and address customers' technical needs