Director of Client Strategy & Success

Join KORE, a leading provider of IoT solutions, as the Director of Client Strategy & Success. In this senior leadership role, you will oversee the retention and growth of a significant portfolio of North American clients. You will lead a team of Client Success Managers, manage the end-to-end customer relationship, and collaborate cross-functionally with various departments. This position offers a competitive salary, performance reviews every six months, and a range of benefits including private healthcare, gym membership contributions, and learning and development opportunities.

• Oversight, retention, and growth of a significant portfolio of North American clients, including onboarding, ongoing strategy, renewals, and expansion.
• Leading a team of Client Success Managers, setting team priorities, driving consistent execution, developing talent, and ensuring best-in-class client outcomes.
• Partnering cross-functionally with Product, Support, Solutions, Sales, and Marketing to sustain market leadership and deliver best-in-class service.
• Comfortable with frequent travel (up to 25%), including overnight stays
• Proven expertise in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to enhance productivity, create detailed reports, and deliver compelling presentations
• 5-8 years of experience in client success, account management, consulting, sales, or strategy roles
• Proven success managing complex client relationships, renewals, and revenue growth
• Proven experience in utilizing Microsoft Dynamics and Salesforce CRM platforms
• Strong problem-solving skills with the ability to navigate complex customer challenges
• Detail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously
• 3-5 years of people management experience, leading teams in a fast-paced, dynamic environment
• Analytical mindset with the ability to use data to drive decisions and showcase the value of solutions
• Experience with the KORE intelligence platform is a plus
• Knowledge of SaaS solutions and enterprise software products is highly preferred
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of an organization
• Previous experience in sports, entertainment, or the brands space, preferably within a SaaS or technology organization