Lead Client Success Manager (Enterprise)

Join our team as a Lead Client Success Manager (Enterprise) and take charge of managing a portfolio of 8-10 strategic client relationships across North America. You will serve as a trusted advisor to senior stakeholders, driving client satisfaction, retention, and long-term account growth. Your responsibilities will include client lifecycle management, cross-departmental collaboration, client retention and growth, and ensuring client success and value delivery. This role offers a range of benefits, including performance reviews, discretionary bonuses, private healthcare, gym membership contributions, and learning and development opportunities.

• Gérer un portefeuille de 8 à 10 relations clients stratégiques en Amérique du Nord, en assurant l'adoption réussie et la réalisation continue de la valeur de nos technologies et services.
• Servir de conseiller de confiance auprès des parties prenantes senior, en aidant les clients à établir des meilleures pratiques, à identifier des opportunités de croissance et à maximiser l'impact de nos solutions.
• Collaborer avec des équipes interfonctionnelles pour assurer la satisfaction, la rétention et la croissance à long terme des comptes clients.
• Skills:
• Proven success in managing client accounts, building strong relationships, and driving customer satisfaction by understanding client needs
• 5+ years of experience in an account management, or client relationship role
• Ability to manage and execute complex projects
• Experience working in sports, entertainment, or a related industry
• Proven success managing client accounts, building relationships with key stakeholders and C-suite executives
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of an organization
• Analytical mindset with the ability to use data to drive decisions and showcase the value of solutions
• Detail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously
• Strong problem-solving skills with the ability to navigate complex customer challenges
• Comfortable with frequent travel (up to 25%), including overnight stays
• Knowledge of SaaS solutions and enterprise software products is highly preferred
• Proven expertise in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to enhance productivity, create detailed reports, and deliver compelling presentations
• Experience with the KORE intelligence platform is a plus
• Proven experience in utilizing Microsoft Dynamics and Salesforce CRM platforms