Workplace Technology Analyst

Join our team as a Workplace Technology Analyst, where you will play a crucial role in enhancing the employee experience by providing top-notch technology support. You will be the first point of contact for workplace technology support requests, troubleshoot and resolve hardware and software issues, support onboarding processes, and proactively identify areas for improvement. Enjoy a range of benefits, including performance reviews every six months, private healthcare, gym membership contributions, and learning and development opportunities.

• Engage directly with users to resolve technical issues across Windows and macOS platforms, as well as support a range of cloud-based SaaS tools.
• Serve as the first point of contact for workplace technology support requests from the global team, troubleshooting and resolving hardware, software, and access-related issues.
• Proactively identify areas for improvement in workplace technology and user experience, and collaborate with senior team members to maintain and improve systems, workflows, and automation.
• Previous exposure to IT support through education, internships, or work experience preferred
• A customer-centric mindset with excellent communication skills, able to explain technical concepts clearly
• Proactive and responsible with strong ownership of tasks
• Interest in sports, entertainment, or working within a dynamic agency environment is a plus
• A passion to build a career in workplace technology and IT support
• Knowledge of collaboration tools such as Microsoft Teams and Office 365, including troubleshooting syncing and access issues
• Strong troubleshooting skills related to hardware, software, and access permissions
• Experience with IT Service Management (ITSM) tools, with Jira preferred
• Experience supporting Windows and macOS platforms; familiarity with endpoint management tools like Intune is advantageous
• Comfortable managing support tickets and providing detailed status updates