Senior Revenue Operations Manager (Global Commercial Expansion)

Join Fivetran, a leading data pipeline company, as a Sales Operations Analyst. In this high-visibility role, you will partner with the VP of Commercial Expansion to drive revenue growth and optimize retention across our mid-market customer base. You will analyze data, identify business challenges, and execute solutions to improve performance. Additionally, you will lead operational cadences, ensure key post-sales systems meet organizational needs, and communicate with stakeholders at all levels. The ideal candidate will have experience in revenue operations, strong analytical skills, and proficiency in relevant tools and systems.

• Servir como socio comercial y operativo del VP de Expansión Comercial, ayudando a traducir los objetivos comerciales en planes operativos claros y ajustando el rumbo según sea necesario para alcanzar los objetivos de ingresos y retención.
• Identificar proactivamente desafíos y oportunidades comerciales a través del análisis de datos, entrevistas con partes interesadas y revisiones de procesos, y idear soluciones prácticas y creativas para abordarlos.
• Liderar cadencias operativas como la inspección de pipeline y las llamadas de pronóstico para garantizar la responsabilidad e identificar tendencias y brechas en nuestro movimiento GTM.
• The ideal candidate will be comfortable working in a fast-paced environment, navigating ambiguity, and building scalable systems that support growth
• Trusted advisor to key stakeholders by listening actively, understanding their priorities, and communicating thoughtfully and responsively; Comfortable partnering with all levels of the organization, particularly senior leaders across Marketing, Sales, and Finance
• Fluency in SaaS expansion and retention metrics, including NRR, GDR, expansion ARR, churn ARR, logo churn, contraction, and cohort analysis. Experience using product usage data to inform churn risk and expansion opportunity prioritization is a plus
• Direct experience supporting a commercial or mid-market sales organization at a SaaS company, ideally in a consumption-based business model
• 4+ years of experience in revenue operations, sales operations, or GTM operations, including at least 2 years supporting a post-sales, renewal, or expansion motion
• Strategic mindset and problem-solving skills; ability to structure ambiguous problems and balance creativity and practicality when solutioning
• Strong proficiency with systems and tools including Salesforce, Gainsight or equivalent customer success platforms, and Looker, Tableau or other data reporting platform (Omni, etc.). SQL experience is a plus
• Entrepreneurial thinking with demonstrated ownership/initiative, and have a track record of making data-driven decisions and leading multiple concurrent cross-functional initiatives from inception to successful and timely completion
• Strong analytical and technical fluency, including advanced Sheets/Excel, BI tooling, and SQL sufficient to pull, validate, and explain GTM data independently; able to turn raw account, opportunity, and revenue data into clear recommendations for business leaders