Senior Analyst (Field Operations)

Join Fivetran, a leading data pipeline company, as a Senior Analyst in Field Operations. In this high-visibility role, you will drive revenue growth in the Commercial segment by providing operational rigor, forecasting discipline, and data-driven insights. You will work closely with the VP of Commercial Expansion and cross-functional partners to design and execute the operational roadmap for a rapidly growing business segment. The ideal candidate will have 4+ years of experience in revenue operations, sales operations, or GTM operations, with a strong analytical and technical fluency.

• Serve as the business and operational partner to the VP of Commercial Expansion, helping translate business goals into clear operating plans and adjusting course as needed to hit revenue and retention targets consistently and efficiently.
• Proactively identify business challenges and opportunities through data analysis, stakeholder interviews and process reviews, and devise practical, creative solutions to address them.
• Lead operational cadences like pipeline inspection and forecast calls to ensure accountability and identify trends and any gaps in our GTM motion. Work cross-functionally to make our successes the norm and to close any gaps.
• The ideal candidate will be comfortable working in a fast-paced environment, navigating ambiguity, and building scalable systems that support growth
• Fluency in SaaS expansion and retention metrics, including NRR, GDR, expansion ARR, churn ARR, logo churn, contraction, and cohort analysis. Experience using product usage data to inform churn risk and expansion opportunity prioritization is a plus
• Entrepreneurial thinking with demonstrated ownership/initiative, and have a track record of making data-driven decisions and leading multiple concurrent cross-functional initiatives from inception to successful and timely completion
• 4+ years of experience in revenue operations, sales operations, or GTM operations, including at least 2 years supporting a post-sales, renewal, or expansion motion
• Strategic mindset and problem-solving skills; ability to structure ambiguous problems and balance creativity and practicality when solutioning
• Strong analytical and technical fluency, including advanced Sheets/Excel, BI tooling, and SQL sufficient to pull, validate, and explain GTM data independently; able to turn raw account, opportunity, and revenue data into clear recommendations for business leaders
• Direct experience supporting a commercial or mid-market sales organization at a SaaS company, ideally in a consumption-based business model
• Strong proficiency with systems and tools including Salesforce, Gainsight or equivalent customer success platforms, and Looker, Tableau or other data reporting platform (Omni, etc.). SQL experience is a plus
• Trusted advisor to key stakeholders by listening actively, understanding their priorities, and communicating thoughtfully and responsively; Comfortable partnering with all levels of the organization, particularly senior leaders across Marketing, Sales, and Finance