Program Manager (Workforce Planning)

Join Zoox, a company dedicated to building fully autonomous, purpose-built robotaxis. As a Program Manager for Workforce Planning, you will be responsible for the processes, governance, and analytics that keep Fleet Operations staffed and financially aligned. You will work closely with various departments, including Forecasting, Capacity Planning, Scheduling, Operations, Finance, and Recruiting, to turn workforce strategy into operational reality. Your role will involve building and maintaining workforce planning processes, driving a structured planning cadence, translating staffing plans into executable activities, and partnering with Finance to align workforce plans with financial cycles. You will also build and maintain dashboards and reporting on workforce utilization and performance, serve as the WFM business partner, and drive automation and continuous improvement initiatives.

• Posséder et gérer les processus, la gouvernance et l'analyse qui maintiennent les opérations de flotte.
• Agir en tant que liaison entre la prévision, la planification de la capacité, la planification des horaires, les opérations, les finances et le recrutement.
• Construire et maintenir les processus de planification de la main-d'œuvre, les normes, la gouvernance, les SOP et les calendriers de planification.
• Bachelor's degree in Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience)
• Strong communicator — equally effective with frontline ops teams and executive leadership
• Hands-on experience with WFM platforms (UKG, NICE, Verint, or similar)
• Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisions
• Cross-functional experience with Operations, Finance, HR, Recruiting, and WFM teams
• Experience supporting OP, MBR, and QBR planning cycles
• 6+ years in workforce planning, WFM, operations planning, program management, or similar analytical roles
• Comfortable managing multiple priorities in a fast-moving, ambiguous environment
• Background in fleet ops, logistics, AV operations, or contact center environments
• Experience supporting 24/7 workforce operations
• Familiarity with BI or data visualization tools (Tableau, Looker, etc.)
• Experience with labor planning or operational transformation initiatives