Senior Analyst, Global Fulfillment Operations (Order Processing)

Join Dow Jones as a Senior Analyst in Global Fulfillment Operations. In this role, you will be responsible for reviewing and troubleshooting sales orders, improving processes, and streamlining systems. You will work closely with various departments and participate in testing and implementing system and process improvements. The ideal candidate will have 2+ years of experience, advanced knowledge of CRM and billing systems, and excellent organizational and interpersonal skills. Enjoy a range of benefits including parental leave, remote work options, and wellness memberships.

• Review and troubleshoot sales orders related to order processing and billing, ensuring accuracy and compliance with business rules.
• Work to improve processes, find efficiencies, and streamline systems related to order processing and billing.
• Assist Disputes, Credit Control, and Accounts Receivable and Finance departments with account and client queries, providing backup and data related to billing for Financial Audits.
• The ideal candidate will be responsible for ensuring orders are processed accurately within a CRM (Customer Relationship Management)/billing system and in accordance with Sales Order Process (SOP) protocol and other defined business rules
• Ability to accurately follow a large set of procedural guidelines
• Excellent time and resource management skills to ensure that work is completed efficiently
• Able to develop and use collaborative relationships to facilitate the accomplishment of work goals
• Positive outlook on change and a flexible approach to the work environment adjusting effectively to new work structures, processes, requirements, or cultures
• Great attention to detail to ensure every aspect of contracts and terms and conditions are covered
• Advanced knowledge, understanding internal CRM and Billing Systems
• Ability to work independently, taking initiative to work through the queues and using best judgment on prioritizing work and what should be flagged on sales orders and contracts
• 2+ years of experience needed
• Superior interpersonal and organizational skills with a solution-oriented approach to problems and attention to details
• Have an advanced knowledge of the process workflows and to actively look for ways to improve processes and look for ways to help the team