Client Retention Manager

Join Dow Jones as a Client Retention Manager, where you will lead a team of Client Engagement Specialists and drive a strong retention strategy for the Global Risk Insights vertical. You will be responsible for managing client relationships, developing retention strategies, and collaborating with various departments to maximize customer satisfaction. The ideal candidate will have 7+ years of experience in client retention or account management, strong analytical skills, and a deep understanding of customer needs and industry dynamics.

• Gestionar un equipo de Especialistas en Compromiso con el Cliente, enfocándose en la retención y el desarrollo de negocios profesionales dentro del vertical Global Risk Insights.
• Desarrollar e implementar estrategias avanzadas de retención de clientes, proporcionando dirección y mentoría al equipo para maximizar la satisfacción y lealtad del cliente.
• Colaborar estrechamente con otros departamentos para desarrollar estrategias de retención continuas y maximizar la satisfacción del cliente.
• Analytical Skills: Proficiency in data analysis and CRM systems to drive informed strategies and measure success
• Experience: 7+ years in client retention, customer success, or account management (Geopolitical focus preferred)
• Customer Focused: Skilled in building lasting client relationships, with a deep understanding of customer needs and industry dynamics
• Strong Communicator: Excellent written and verbal communication skills alongside ability to speak at a high level with senior executives in client organizations
• Familiarity with client engagement technology stacks, CRM systems (SFDC), and productivity tools such as Google Suite, Airtable, Miro, Asana etc
• Problem-Solver & Strategic Thinker: Able to make quick, data-backed decisions and proactively adjust strategies to improve outcomes
• Initiative and Industry Knowledge: High level of self-motivation, with a deep understanding of B2B information or technology industries, with experience in product positioning and client engagement
• Preferred but not disqualifying: previous experience in a leadership or supervisory role, with a strong emphasis on coaching, mentoring, and people development