Partner Operations Coordinator

Join our team as a Partner Operations Coordinator, where you will play a crucial role in supporting the day-to-day administration, onboarding, and maintenance of partners. This junior to mid-level operations role is perfect for someone who is highly organized, detail-oriented, and comfortable providing coordination, process, and administrative support across internal teams. You will report to the Director, Global Head, Channel Partnerships, PAL, and your responsibilities will include coordinating operational and administrative activities for partners, maintaining accurate records in Salesforce and other CRM systems, providing support to PAL Managers and Directors, preparing reports and updates, and coordinating with internal teams.

• Coordination of day-to-day operational and administrative activities for new and existing partners, including onboarding and records management.
• Maintenance of accurate partner, account, and opportunity records within Salesforce and other CRM systems, and preparation of regular reports for the PAL team.
• Support for process improvements by identifying ways to make operational tasks more efficient, consistent, and well documented.
• Experience with data visualisation tools such as QuickSight, Looker Studio, Tableau or Power Pivot would be a plus, but is not required
• Strong Excel or Google Sheets skills, including the ability to maintain trackers, update reports and work with data accurately
• Experience using Salesforce or another CRM system
• Experience supporting partnership, sales, licensing, media, membership, telco or customer operations teams would be helpful, but is not essential
• Good knowledge of Microsoft Office and Google Suite
• Good written and verbal communication skills
• Experience in an operations, coordination, administration or sales support role, ideally within a B2B environment
• The ability to manage multiple tasks, deadlines and stakeholders at the same time
• A proactive and collaborative approach, with a willingness to support others and improve processes
• Strong organisational skills and excellent attention to detail