Implementation Manager

Join Circit, a leading provider of audit technology, as an Implementation Manager. In this role, you will own the end-to-end customer journey from kick-off to handover to Customer Success. You will manage multiple concurrent implementations, deliver engaging product training sessions, and maintain clear handover documentation. You will also collaborate closely with product, sales, support, and customer success teams to ensure a seamless experience for the customer.

• Assurer la gestion de l'ensemble du parcours client, de la phase de lancement à la remise réussie à l'équipe de réussite client, en garantissant que chaque compte atteint un état de santé clairement défini.
• Diriger les sessions de lancement, la planification de projet et l'alignement des parties prenantes avec les nouveaux clients dès le premier jour, en veillant à ce que le compte soit configuré de manière à permettre une croissance maximale.
• Gérer plusieurs mises en œuvre simultanées, en coordonnant les délais, les jalons et les ressources au sein de l'équipe de mise en œuvre, et en travaillant en étroite collaboration avec les équipes interfonctionnelles.
• Comfortable working within a team, coordinating effectively across different skill sets
• 3–6 years of experience in a customer-facing role in B2B SaaS — ideally in onboarding, implementation, professional services or technical project management
• Experience managing enterprise pilots or proof-of-concept engagements in a commercial context is a strong advantage — you understand that a well-run pilot is as much about confidence-building as it is about technical delivery
• Excellent communication and stakeholder management skills — comfortable presenting to senior audiences, managing expectations and building rapport at all levels
• We are looking for someone who brings structure, initiative and genuine customer empathy to every implementation. You are highly organised, confident managing complexity, and motivated by seeing customers succeed
• Familiarity with onboarding or project management tooling (e.g. HubSpot, Stonrylane, Asana or similar)
• A genuine curiosity for product — you take pride in knowing the platform inside out and see deep product knowledge as a core part of doing this role well
• Experience running enterprise pilots or proof-of-concept engagements is a strong advantage — you understand how to structure them for success and what it takes to move a customer from evaluating to committed
• A builder’s mindset — you improve processes as you go, not just follow them
• Experience working with enterprise or regulated-industry customers is a strong advantage (audit, financial services, legal or similar)
• Proven ability to manage complex, multi-stakeholder onboarding or implementation projects end-to-end, with clear accountability for outcomes
• Strong project management skills — you can run multiple workstreams simultaneously and keep projects on track without losing sight of the customer experience
• Comfortable in a fast-paced, scaling environment where structure is still being built and initiative is rewarded