Customer Success Manager (Loqate)

Join GBG as a Customer Success Manager, where you'll be the strategic partner to a portfolio of clients, driving product engagement and ensuring customers achieve their business goals. You'll collaborate cross-functionally to deliver a seamless customer experience, manage renewals, identify expansion opportunities, and serve as the voice of the customer. Your role will involve consultative problem-solving, data-driven insights, and advocacy to turn satisfied customers into loyal champions.

• Establish and maintain trusted relationships with clients, driving product engagement and ensuring they achieve their business goals.
• Proactively manage renewals, identify expansion opportunities, and serve as the voice of the customer to influence internal priorities.
• Own the customer onboarding process, help design and measure health metrics, and craft and execute key engagements during the customer lifecycle.
• Developing customer account plans and/or SWOT analysis
• Familiarity working with Microsoft Office, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms
• Interest in product capabilities and how to apply them as solutions for customer needs
• Owning and managing customer meetings including business reviews
• Proactive mindset in identifying solutions for customers and ability to manage through execution
• Experience in location addressing or related industries such as fintech, banking, gaming, lending, insurance, retail, or technology is a strong plus
• Passion for providing a best-in-class customer experience
• Comfort working cross-functionally across a variety of internal departments in a fast-paced environment
• Agility to work in grey areas and apply an entrepreneurial mindset to tackle new challenges
• Curiosity in new ways or operating including leveraging AI to provide value to our customers quicker and more efficiently
• Ability to translate data into compelling success stories
• Previous experience working directly in customer facing roles including day-to-day and senior level engagements