Technical Documentation Specialist

Join Zafin, a leading provider of banking software solutions, as a Technical Documentation Specialist. In this mid-to-senior level role, you will be responsible for creating, maintaining, and evolving comprehensive documentation for Zafin's AIOS platform and AI agent solutions. Your work will directly impact client success, adoption rates, and support burden reduction. You will collaborate with engineers, product managers, domain strategists, and banking clients to ensure documentation is complete, accurate, and delivered on schedule. At senior levels, you will set platform-wide documentation standards, own content architecture, and mentor junior technical writers.

• Créer, maintenir et faire évoluer la documentation technique complète pour la plateforme AIOS de Zafin et les solutions d'agents d'IA.
• Traduire les capacités complexes des agents d'IA, les flux de travail, les intégrations et les exigences réglementaires bancaires en une documentation claire et accessible.
• Collaborer avec les ingénieurs, les chefs de produit, les stratèges de domaine et les clients bancaires pour garantir que la documentation est complète, précise et livrée dans les délais.
• Bachelor's degree in Technical Writing, English, Communications, Computer Science, or related field (or equivalent professional experience)
• Experience creating documentation for multiple audience levels (developers, business users, operations, compliance) and working in Agile/iterative development environments
• Experience working with geographically distributed teams across time zones; ability to work in fast-paced, deadline-driven environments with competing priorities
• Strong command of English grammar, syntax, and style with excellent proofreading, editing, and quality assurance skills; ability to maintain consistency across large documentation projects
• Excellent interpersonal skills; able to work effectively with engineers, product managers, domain strategists, compliance teams, and banking client representatives
• Proficiency with professional documentation tools and platforms: Markdown, Confluence, JIRA, Git version control, MkDocs or Sphinx, Camtasia, and image capture/diagram tools (SnagIt, <Draw.io>, Lucidchart)
• Detail-oriented with strong organizational skills; ability to concentrate on detailed editorial content and maintain accuracy in technical specifications
• 2-8+ years of experience in technical writing, documentation, content development, or related field, with a demonstrated ability to simplify complex technical concepts for non-technical audiences
• Demonstrated ability to understand and explain AI, machine learning, large language models, and complex banking systems to technical and non-technical audiences
• Experience documenting AI, ML, agent-based, or autonomous systems; familiarity with API/Swagger documentation and OpenAPI specifications
• Knowledge of banking, financial services, or regulated industry documentation requirements; familiarity with Zafin products or banking technology
• Certification in technical writing (e.g., Society for Technical Communication)
• Master's degree in Computer Science, Information Science, or related field
• Experience with information architecture, content strategy, and accessibility standards (WCAG, Section 508)
• (Senior) Track record of establishing documentation programs or standards across organizations; experience mentoring technical writers or content teams
• (Senior) Published articles or thought leadership on technical documentation, knowledge management, or related topics