Software Engineer (SupportHub)

Join EnergyHub, a growing organization in the energy management industry. As a Software Engineer I on the SupportHub team, you will have a significant impact on defining the role within the company. You will work closely with Engineering, Internal Stakeholders, and Clients to identify root causes of technical issues, respond to production issues, configure programs and data flows, build dashboards, and contribute bug-fix PRs to the codebase. This position offers a range of benefits, including a 401(k) with employer match, paid medical insurance, tuition reimbursement, and the option to work remotely or from the Brooklyn or Burlington office.

• Participate in an on-call rotation to support critical issues outside of regular business hours.
• Work closely with Engineering, Internal Stakeholders, and Clients to identify root causes of technical issues and respond to production issues.
• Contribute bug-fix PR’s to the codebase, create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements.
• Ability to combine information gained from multiple sources to identify root causes,
• Comfort working across time zones and cultures,
• Experience with a scripting language such as Python,
• Experience or familiarity with Fullstack web development,
• Comfort working with internal teams as well as external partners,
• An understanding of code versioning concepts and experience with tools like git,
• Experience working with 3rd Party API’s using Postman,
• Strong communication skills,
• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)
• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog,
• Strong organizational skills and an eye for calling out areas for improvement,
• Experience working on a level 3 support team
• Experience working with utilities and/or our many device partners